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DELIVERY & RETURNS

DELIVERY  & RETURNS

  • Orders are sent by courier, with tracked delivery service.
  • Parcels are sent by GLS and locally delivered by ParcelForce.
  • Customers will be notified once the goods have been dispatched.
  • Order processing time may vary and be between 1 - 10 business days ( 1 day in case of moss in bosex up to 10 days in case of wall panels made to order).
  • The delivery time is 4 - 6 working days from the dispatch date.
  • When collecting the parcel, please verify its content condition, in the presence of the courier.
  • Complaints related to damage to the parcel but without a damage report prepared by the courier will not be considered.

Delivery cost:

  •  goods up to £399 delivery cost -  £ 15,99
  •  goods above £399 delivery cost -  £ 9,99 

We will send you a confirmation e-mail once your order has been received. A second confirmation email will include parcel tracking number and inform you of the expected delivery date.

Please note that we only deliver to the cardholders billing address/ PayPal account address by default but if you wish to change your delivery address, please place your order as normal and email us at: sales@preservedmoss.co.uk

* Please ensure that your shipping address details are correct, when placing your order. We cannot be responsible for orders with incorrect or missing information should they not reach you.

**Goods that have been attempted re-delivery after 3 attempts, not collected from courier collection or re-schedule, shall be returned back to us, any additional re delivery charges and delivery charges for the return of goods shall be charged at the cost as invoiced.

***When collecting the parcel, please verify its content condition, in the presence of the courier.

Returns

We can offer a refund or exchange an item returned within 14 days of delivery. You must email us within 7 days of receiving the goods to qualify for a refund. Unless an item is faulty the cost of returning the goods is the customer's responsibility. Goods must be returned unused, undamaged and in original packaging then we can issue a refund (excluding delivery costs). If an item is returned used or damaged we will return the item without a refund or exchange. Please email us at sales@preservedmoss.co.uk if you would like to return an item.

We unable to offer a refund or exchange on the „hand made moss wall panels.”

When posting an item back to us please obtain a certificate of postage. We can not refund or exchange items that fail to reach us.

Unless your item is faulty you will be responsible for paying for your own shipping costs for returning your item.